Return & Refund Policy

Last Updated: July 23, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The product must be returned in its original packaging with all tags, labels, and accessories included.
• A valid proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or incorrect:

• Organic health products that have been opened or used.
• Personal care and beauty products that have been opened.
• Items marked as "Final Sale" or "Non-Returnable."
• Gift cards (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

• Your order number
• Photos of the product
• Photos of the packaging

We will review your request and arrange a replacement or full refund if approved.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed within 5–10 business days using your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Exchange Policy

We offer exchanges for defective, damaged, or incorrectly delivered products. If you need a different size or color (where applicable), please contact our customer support.

Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost.
• If you are returning an item for any other reason, the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

• Email: faisalhousehold3@gmail.com
• Phone: +92 3141635337
• Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM